Exchanges and Returns
Below please find a list of questions to help you. If there isn't the answer you are looking for then please contact us.
FREE EXCHANGES (US ONLY)
We are happy to provide free exchanges of size or color for orders within 10 days of order delivery. Please contact us with your order number details on what you'd like to exchange. We will send the new item, along with a pre-paid return label.
We hope you will be delighted with your purchase, however, returns of clothing are welcome within 10 days of order delivery.
Please contact us with your order number and return details to request a pre-paid return label. $5 return shipping fee will be deducted from refund.
The item must be returned to us clean and un-worn, have no make-up marks, pet hair, or stains for a full refund on products (minus original and return shipping fees).
Gift cards and candles are not returnable, and cannot be refunded for cash.
International orders are not eligible for pre-paid return labels.
When will my order ship?
All products ordered M-F will ship within 2 business days. We do not ship on Sundays. You will receive an email when your order has shipped. BOTORI will not be held responsible for any postal delays which would be out of our control.
What are my shipping options?
Most US orders are sent via standard trackable ground shipping (USPS Priority Mail or UPS Ground). International orders will depend on country and weight of package. Additional charges, taxes, or duties incurred from shipping outside the US will be the responsibility of the receiver.
How can I track my order after it ships?
When your order is shipped, you will receive an email that includes a tracking number and link to the USPS website for easy tracking of your order’s progress online. This shipping status email also includes the shipping method used, transit time, and shipping date.
When will I receive my order?
Estimated delivery time is 3-5 business days from the date of purchase. International shipments may take 2 weeks or more.
BOTORI will not be held responsible for any postal delays which would be out of our control.
We’ve teamed up with our friends at Olliver candles for these lovely scents that remind me of special horses from my past.
BAXTER: Vanilla + sandalwood (black tin)
Baxter was my first horse, a Haflinger gelding bought direct from a killpen. He was a kind and easy, and a canter that felt like lounging on the couch.
REMY: Tobacco, bergamot + cardamom (white tin)
Remy was a lease horse early in my return to riding as an adult. He was a lovely bay with chrome, and it felt like such a luxury just to be in his presence.
Candles hand poured in Columbus, Ohio with cruelty-free soy wax.