EXCHANGES AND RETURNS
Below please find a list of questions to help you. If there isn't the answer you are looking for then please contact us.
FREE EXCHANGES (US ONLY)
We are happy to provide free exchanges of size or color for orders within 10 days of order delivery. Please contact us with your order number details on what you'd like to exchange. We will send the new item, along with a pre-paid return label (US only).
UPDATE EFFECTIVE 3/1/23: All purchases made after March 1, 2023 will be returned for store credit only. There will be no fee for return postage (for packages shipped from a US postal address).
We hope you will be delighted with your purchase, however, returns of clothing are welcome within 10 days of order delivery.
Please contact us with your order number and return details to request a pre-paid return label. International orders are not eligible for pre-paid return labels, but can be mailed by the recipient to:
4622 Hazel Avenue
Philadelphia, PA 19143
The item must be returned to us clean and un-worn, have no make-up marks, pet hair, or stains for a full credit on products (minus original shipping fees).
Gift cards, candles, and clearance items are not returnable, and cannot be refunded for cash.
When will my order ship?
All products ordered M-F will ship within 2 business days. We do not ship on Sundays. You will receive an email when your order has shipped. BOTORI will not be held responsible for any postal delays which would be out of our control.
What are my shipping options?
Most US orders are sent via standard trackable ground shipping (USPS Priority Mail or UPS Ground). International orders will depend on country and weight of package. Additional charges, taxes, or duties incurred from shipping outside the US will be the responsibility of the receiver.
How can I track my order after it ships?
When your order is shipped, you will receive an email that includes a tracking number and link to the USPS website for easy tracking of your order’s progress online. This shipping status email also includes the shipping method used, transit time, and shipping date.
When will I receive my order?
Estimated delivery time is 3-5 business days from the date of purchase. International shipments may take 2 weeks or more.
BOTORI will not be held responsible for any postal delays or losses which would be out of our control.
Lightweight cropped windbreaker holds off the breeze or a light rain shower.
Perfect for travel or changing temps, this lightweight windbreaker stashes away easily in its own pocket! Don't let the "cropped" length scare you off - this hits at a perfect spot on the waist when in the saddle to keep from creating a jacket bubble.
Water resistant and soft to the touch, it features a 1/4 front zipper tall neck, zipper pocket with inside hang loop, and cute hood with mesh lining.
Love the cropped windbreaker. I am not usually a camo person but this is so cute and flattering. Actually got for an upcoming vacation because it’s so packable and goes with everything. Absolutely love it