The Infused Equestrian
EXCHANGES AND RETURNS
Below please find a list of questions to help you. If there isn't the answer you are looking for then please contact us.
FREE EXCHANGES (US ONLY)
We are happy to provide free exchanges of size or color for orders within 14 days of order delivery. Please contact us with your order number details on what you'd like to exchange. We will send the new item, along with a pre-paid return label.
We hope you will be delighted with your purchase, however, returns of clothing are welcome within 14 days of order delivery with an $10 return delivery fee.
Holiday return and exchange window open until 12/31/23.
International orders are not eligible for pre-paid return labels, but can be mailed by the recipient to:
4622 Hazel Avenue
Philadelphia, PA 19143
The item must be returned to us clean and un-worn, have no make-up marks, pet hair, or stains for a full credit on products (minus original shipping fees).
Candles, final sale/clearance items, and products from The Infused Equestrian cannot be returned or exchanged, and gift cards cannot be refunded for cash.
For Veltri Sport bags and backpacks, please contact Veltri directly.
When will my order ship?
All products ordered M-F will ship within 2 business days. We do not ship on Sundays. You will receive an email when your order has shipped. BOTORI will not be held responsible for any postal delays which would be out of our control.
What are my shipping options?
Shipping options at checkout include USPS and UPS. Additional charges, taxes, or duties incurred from shipping outside the US will be the responsibility of the receiver. Free shipping via code or automatic will be sent USPS Ground Advantage or most cost effective option.
How can I track my order after it ships?
When your order is shipped, you will receive an email that includes a tracking number and link to the shipper's website for easy tracking of your order’s progress online.
When will I receive my order?
Estimated delivery time is 3-5 business days from the date of purchase. International shipments may take 2 weeks or more.
BOTORI will not be held responsible for any postal delays or losses which would be out of our control.
Two of my favorite human and horse products from The Infused Equestrian that I use every ride!
Noggin. A Fresh Helmet Spray & More is a versatile product designed to combat odors, disinfect, and provides additional benefits. Originally made as a helmet spray - it also works fantastic anywhere you sweat - boots, gloves, BOTORI riding tights, and tops.
4oz spray bottle. Ingredients: Water, Alcohol, Lemon Peel, Citronella Leaf, Organic Lavandin, Lemongrass, Organic Rosemary, Cedarwood, Myrtle, and Organic Tea Tree Leaf
Pedi. A Hoof Conditioner is a hoof care product designed to promote the health and well-being of horses' hooves. (This has knocked out thrush in my horse!)
8 oz bottle with brush. Ingredients: Olive Oil, Balsam Fir, Juniper, Carrot Seed, and Tea Tree
Please note: No returns or exchanges on either of these products.