Below please find a list of questions to help you. If there isn't the answer you are looking for then please contact us. 

FREE EXCHANGES (US ONLY)

We are happy to provide free exchanges of size or color for orders within 14 days of order delivery. Please contact us with your order number details on what you'd like to exchange. We will send the new item, along with a pre-paid return label.

EASY RETURNS

We hope you will be delighted with your purchase, however, returns of clothing are welcome within 14 days of order delivery with an $10 return delivery fee. 

Holiday return and exchange window open until 12/31/23. 

Please login to your account to request a return. 

International orders are not eligible for pre-paid return labels, but can be mailed by the recipient to:

BOTORI
4622 Hazel Avenue
Philadelphia, PA 19143
USA 

The item must be returned to us clean and un-worn, have no make-up marks, pet hair, or stains for a full credit on products (minus original shipping fees).  

Candles, final sale/clearance items, and products from The Infused Equestrian cannot be returned or exchanged, and gift cards cannot be refunded for cash.

For Veltri Sport bags and backpacks, please contact Veltri directly. 

SHIPPING

When will my order ship?
All products ordered M-F will ship within 2 business days. We do not ship on Sundays.  You will receive an email when your order has shipped. BOTORI will not be held responsible for any postal delays which would be out of our control. 

What are my shipping options?
Shipping options at checkout include USPS and UPS. Additional charges, taxes, or duties incurred from shipping outside the US will be the responsibility of the receiver. Free shipping via code or automatic will be sent USPS Ground Advantage or most cost effective option. 

How can I track my order after it ships?
When your order is shipped, you will receive an email that includes a tracking number and link to the shipper's website for easy tracking of your order’s progress online. 

When will I receive my order?
Estimated delivery time is 3-5 business days from the date of purchase. International shipments may take 2 weeks or more.

BOTORI will not be held responsible for any postal delays or losses which would be out of our control.